SERVICE AGREEMENT STANDARD
Our standard service agreement runs for a one year term where one planned service visit is conducted at your facility in accordance to your equipment needs. As this may vary between the scale of the manufacturer in question our service agreements can thus be adaptable to your specific situation in mind.
If a need should arise for additional service, you will have access to a 5% discount towards additional block time and the payment is level in accordance to your needs and request. Furthermore, predictive planning is included which with a framework agreement for the supply of goods enable just in time delivery of spare and wear parts in accordance to your equipment needs.
In addition to all this we guarantee a 48 hour response time on support requests and provide free support through e-mail, phone, whatsapp and the like. Finally priority ahead of non-agreement customers is provided in both support, supply and services issues and the standard service bundling offers a minimum savings of 1,5 blocks of service time.