Our Remote Access Agreement runs for one year.
We offer on top of the Remote support agreement remote trouble shooting and is prerequisite for our data log service ALOG.
Also, we guarantee a 24-hour response time on support requests and will provide free support through email, phone, Teams.
We will prioritize agreement customers over others, be it support, supply, or service issues.
Included in Remote Access are remote troubleshooting and updates of machine firmware (camera firmware excluded). We will also extend the warranty for one year for new machines.