In addition to all this we guarantee a 24 hour response time on support requests and provide free support through e-mail, phone, whatsapp and the like. Priority ahead of non-agreement customers is provided in both support, supply and services issues and the premium service bundling offers a minimum savings of 2 blocks of service time.

Remote troubleshooting and longer required firmware updates is all included within this agreement, whilst new equipment have a one year warranty extension. Finally, one free day in total of basic operator training is available during either of the planned service visits to ensure your equipment’s uptime and the staffs job satisfaction.

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