Our Remote Access Agreement runs for two years. During that time, we will visit your facility twice for service, following the needs of your equipment. We are well aware that all manufacturers have different demands and will adapt to your specific situation.
If you want additional service, you have a 10 % discount towards extra service time, and the payment is level by your needs and requests. Furthermore, we set up a framework agreement for the supply of goods. That way, you will receive the spare and wear parts you need, when you need them.
Also, we guarantee a 24-hour response time on support requests and will provide free support through email, phone, Teams, and such. We will prioritize agreement customers over others, be it support, supply, or service issues. As a Remote Access Agreement customer, we offer you a minimum saving of 2 blocks of service time.
Included in Remote Access are remote troubleshooting and updates of longer required firmware. We will also extend the warranty for one year for new equipment.
Finally, during either of the two planned service visits, we will hold one day in total of basic operator training. We do this to ensure the uptime of your machines, and that your staff is satisfied.