SERVICE CENTER
ALO provides a full range of services that helps your company be a high performing and cost-effective operation. These services allow you to increase revenue, reduce costs, and improve employee performance and satisfaction.
CONTACT US FOR SUPPORT
You can reach us via phone or email. You can also fill out the questionnaire below, and do not forget to click SEND.
Before contacting us via email or phone for support, please be ready to attach or tell us the same information as requested in the questionnaire.
You will find our contact information below on this page.
SERVICE CUSTOMIZED FOR YOUR NEEDS
We want you to get the best possible service your company needs. Therefore, it does not matter for us if you are a small independent manufacturer or a big enterprise with many facilities. We are keen on giving you a personalized service plan that is best suited for your company.
Please check out our three adaptable service agreements: Remote Support and Remote Access.
| REMOTE SUPPORT | REMOTE ACCESS | ||
| Prerequisite | None | Remote support | |
| Response time | 48 hours | 24 hours | |
| Free support | E-mail/Phone/Teams | E-mail/Phone/Teams | |
| Priority ahead of non-agreement customer | Yes | Yes | |
| Discount: framework supply agreement | 25% | 50% | |
| Remote troubleshooting | Case-to-case charge | Included | |
| Firmware updates | Case-to-case charge | Included | |
| Remote access | Case-to-case charge | Included | |
| New equipment warranty extension | Not available | Included | |
| Departure guarantee | Not available | Not available |
PLEASE CONTACT US!
If there’s anything we can do, please write to our support team.
Please email us at:
support@alocenter.se